Return policy

Conditions for exchange or return
The customer may request the exchange or return of a product within 7 calendar days after the date of receipt of the product. For this to occur, the following conditions must be met:

The product must be returned in its original packaging
The product must be returned without signs of use or consumption, that is, in the condition in which it was received
The product must be returned with the label intact, protectors attached, manuals and all accompanying accessories

Attention: if any discrepancy in the originality of the product is found (signs of misuse, absence of manual, absence of accessories that accompany the product, etc.) the return request will not be accepted. In such cases, the collected product will be returned to the delivery address without due refund and the entire return process will be canceled.

How to request an exchange or return
Contact us via email (contact@kannir.com) and provide:

Product name
Order number
Email registered at the time of purchase
Reason for exchange or return
Image or video proving the defect, if that is the reason

Attention: once all issues regarding the return of the product have been confirmed, we will send you a return ticket and refund you the amount paid for the product.

Refund methods

Credit card refund: the refund may appear in up to two invoices after the return is completed
TED: transfer to the customer's account that may be made within 5 business days after confirmation of the return (the transfer cannot be made to a third party's account)

Exchange and return for personalized products
The customer may only exchange or return personalized products if they present defects in the customization or in the product itself.

By their very nature, personalized products cannot be resold or reused. For this reason, they cannot be exchanged or returned (unless they present a manufacturing defect, customization error or are damaged/broken, as explained above)

Attention!!!
By making a purchase on our website, the customer will be agreeing to our rules and conditions.